Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without providing any reason.

The withdrawal period is 14 days from the day you or a third party nominated by you (who is not the carrier) took possession of the goods.

To exercise your right of withdrawal, you must notify us (Quivy, Email: support@quivyaussies.com) with a clear statement (e.g., via email) of your decision to withdraw from this contract.

You may use the sample withdrawal form below, although it is not mandatory.
To meet the deadline, it is sufficient to send your communication regarding your exercise of the right before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including standard delivery costs (excluding any additional costs from choosing a delivery method other than our standard option), without delay and at the latest within 14 days from the day we receive your notice of withdrawal.

We will use the same payment method you used for the original transaction unless expressly agreed otherwise.

We may withhold the refund until we have received the goods or until you provide proof of having sent them back—whichever occurs first.

Return of Goods

You must return the goods immediately and no later than 14 days from the day you notify us of your withdrawal.

You will receive the return address after contacting us at support@quivyaussies.com.

Return shipping costs are the responsibility of the customer. These vary depending on product type and quantity and generally range between AUD $30–60.

If goods are handled beyond what is necessary to inspect their condition, characteristics, and function, you may be liable for a reduction in value.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons, if the seal was removed after delivery.

End of the Withdrawal Policy

Sample Withdrawal Form

If you wish to withdraw from the contract, please complete this form and send it to us via email at:
📧 support@quivyaussies.com

 

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service ():

____________________________________

____________________________________

____________________________________

 

Ordered on:() ____________ / Received on:() ____________

____________________________________

Name of consumer(s):

____________________________________

Address of consumer(s):

____________________________________

Date: _______________________

 

____________________________________

Signature (only if submitted in paper form):

(*) Delete as appropriate