Frequently Asked Questions

1. General Questions

 
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2. Product Questions
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3. Payment Questions
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4. Shipping & Delivery Questions
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5. Contact & Returns

1. General Questions

Is Quivy available in stores?

Quivy products are available exclusively online at www.quivyrepair.com.
This way, we ensure you always receive the best quality directly from the source.

What does the 30-day trial period mean?

Try Quivy Scratch Repair for 30 days — completely risk-free.
Not satisfied? Just contact us at: support@quivyaussies.com

Conditions:

  • Return within 30 days
  • Unused and undamaged products only
  • No returns accepted for used items

2. Product Questions

How do I use Quivy products?

Using Quivy products is simple and designed to fit effortlessly into your daily routine. Each item comes with clear instructions for safe, effective use — whether it's part of your skincare, body care, or self-care regimen.
For best results, follow the usage guidelines on the label or visit the product detail page for more information.

What ingredients do you use?

Quivy formulas are made with clean, high-quality ingredients — always free from harsh chemicals, parabens, and artificial dyes or fragrances.
We carefully select each component to ensure it's safe, effective, and aligned with our commitment to conscious care.
You can find a full ingredient list on each product’s page.

3. Payment Questions

What payment methods are accepted?

  • Credit Card (Visa, Mastercard, Amex)
  • PayPal
  • Klarna
  • Instant Bank Transfer
  • Apple Pay
  • Google Pay

Can I change or cancel my order?

Yes, within 24 hours of placing your order.
Please email us as soon as possible at: support@quivyaussies.com
After this period, cancellations are unfortunately no longer possible.

4. Shipping & Delivery Questions

How much is shipping?

  • Free shipping on orders over AUD $62
  • Under AUD $62: Shipping costs vary by country and will be shown at checkout

How long does delivery take?

  • 7–15 business days

Once your order ships, you’ll receive an email with tracking information.

What if I entered the wrong address?

Contact us immediately at support@quivyaussies.com.
If your order has already shipped, we’ll do our best to assist, but additional shipping fees may apply for redelivery.

My package hasn’t arrived — what now?

Please reach out to us at support@quivyaussies.com
We’ll investigate the issue right away and help resolve it as quickly as possible.

5. Contact & Returns

How can I return or exchange a product?

You can contact us within 30 days of receiving your order at:
📩 support@quivyaussies.com

Returns or exchanges are accepted in the following cases:

  • Manufacturing defects
  • Damaged during delivery

How do I contact Quivy?

Our customer support team is available anytime to assist you:
📧 support@quivyaussies.com