Return Policy

30-Day Trial Period

All our products come with a 30-day trial period, starting from the day you receive your package.
If you are not completely satisfied with our products, you may return them within 30 days and receive a full refund.

Right to Return in Case of Change of Mind (Withdrawal)

Customers have 30 days from the receipt of their order to return products if they change their mind. To start a return, please contact us at:

📧 support@quivyaussies.com

 

Return Conditions:

  • Items must be returned in their original packaging.
  • Used, damaged, or stained products are excluded from return.
  • The return address will be provided via email after contact.
  • The package must be returned to us within 14 days of receiving return instructions.

If the return is due to a change of mind, the customer bears the return shipping cost. The cost depends on the shipping method chosen.

If the return is due to our fault (e.g. wrong or damaged item), the customer will not bear the return shipping cost.

 

Return Address Confirmation

 

Please send returns only to our central warehouse. To ensure smooth processing,
contact us before sending any return to confirm the correct return address. The return address may vary depending on the product or situation.

 

Return Label

 

After we approve your return, you will receive a pre-printed return label. Please use only this label to ensure correct and timely processing of your return.

 

Important Notes

 

🚫 Do not send returns without prior confirmation.
Returns sent to an unconfirmed or incorrect address will not be accepted.
To avoid delays, please wait for your return instructions before shipping the package.

Return of Defective, Incorrect or Faulty Products

If you receive a defective, damaged, or incorrect product, we will of course replace it free of charge.

Please contact us within 30 days of receiving your order at:
📧 support@quivyaussies.com

Restocking Fee

We do not charge any restocking fees for returns.

Changes & Cancellations of Orders

Please contact us within 24 hours of placing your order if you wish to make any changes or cancel it:
📧 support@quivyaussies.com

Refunds

To request a refund, please contact us within 30 days of receiving your order.

 

Process:

  1. Contact us at: support@quivyaussies.com
  2. We will review and approve your return after inspection.
  3. Your refund will be issued to your original payment method within 5–10 business days.

Lost or Stolen Packages

If a package is marked as delivered in the tracking system but you have not received it, we are happy to assist in resolving the issue.

 

Although Quivy is not liable for lost or stolen packages after confirmed delivery, we will support you by continuing communication with the following information:

 

  • Tracking number
  • Delivery date
  • Shipping provider

 

📧 Contact: support@quivyaussies.com

Items Excluded from Return or Exchange
  • Items shipped to an incorrect address provided by the customer
  • Opened or used items 

Contact

For questions about returns, refunds, or exchanges:
📧 Email: support@quivyaussies.com