Shipping Policy

Primary Markets - Standard Delivery (7-15 business days)

  • United States (Continental)
  • Australia
  • New Zealand
  • Singapore
  • United Kingdom
  • Canada
  • Ireland
  • South Africa
  • Israel
  • Netherlands
  • Belgium
  • Denmark
  • Norway
  • Finland
  • Sweden
  • Cyprus
  • Malta
  • Iceland
  • Croatia
  • Lithuania
  • Estonia
  • Latvia
  • Germany
  • Austria
  • Luxembourg
  • France
  • Greece
  • Slovakia
  • Slovenia
  • Czech Republic
  • Jersey
  • Guernsey
  • Isle of Man
  • Puerto Rico

Extended US Territories (15-25 business days)

  • Hawaii
  • Alaska

Please note: Due to geographical location and shipping logistics, deliveries to Hawaii and Alaska require additional transit time.

Caribbean & Remote Territories (20-30+ business days)

Delivery times may vary significantly due to location and shipping infrastructure

Caribbean Islands:

  • Bermuda
  • British Virgin Islands
  • Cayman Islands
  • Turks and Caicos Islands
  • Montserrat
  • Anguilla
  • Bahamas
  • Jamaica
  • Barbados
  • Trinidad and Tobago
  • U.S. Virgin Islands
  • Guam
  • American Samoa

Remote Territories:

  • Falkland Islands
  • Gibraltar
  • Saint Helena

Important Delivery Information

For Primary Markets (including Channel Islands & Puerto Rico):

  • Reliable shipping infrastructure ensures consistent delivery times
  • Multiple carrier options available
  • Full tracking coverage throughout transit
  • Express shipping options may be available

For Caribbean & Remote Territories:

  • Delivery times are estimates and may extend beyond 30 business days
  • Limited shipping carrier options available
  • Potential for weather-related delays, especially during hurricane season (June-November)
  • Customs processing may cause additional delays
  • Tracking information may be limited during international transit

For Hawaii & Alaska:

  • Additional processing time required for inter-state shipping
  • Weather conditions may affect delivery schedules

We strive to offer efficient worldwide shipping options for our customers. By default, all international orders are shipped using DHL. For key markets, we work with the following carriers:

  • USA: USPS, UPS, DHL
  • Canada (CA): Canada Post, UPS, DHL
  • DACH Region (Germany, Austria, Switzerland, Luxembourg, Liechtenstein): DHL, DPD
  • United Kingdom (UK) and Ireland (IE): Evri, Royal Mail, DHL
  • Netherlands (NL): PostNL, DHL
  • France (FR): La Poste, DPD, DHL
  • Belgium (BE): Bpost, DHL
  • Nordic countries: PostNord, DHL
  • Australia (AUS): NZ Post, Australia Post, DHL
  • Italy (IT), Spain (ES) and Portugal (PT): DHL, GLS

For geographic regions not specifically listed above, we generally ship using DHL as well. Once your order has been shipped, you’ll receive a tracking number and carrier details as soon as they become available.

 

Shipping Costs (in AUD):

  • Standard Shipping: AUD $7.99
  • Express Shipping: AUD $15.98

Note: This list does not cover every possible shipping provider we may use. Availability may vary depending on destination and order volume.

Notes
  • The delivery times provided are estimated and may vary depending on the region.
  • Once your order has shipped, you will receive a shipping confirmation with a tracking link via email.
  • Orders are processed and shipped within 1 business day.
  • Priority shipping includes expedited handling and shipping insurance.

Customs & Import Duties

For deliveries outside the EU, additional customs or import duties may apply. These fees are the responsibility of the customer and are collected by the local customs authorities.

Order Cut-Off Time: 5:00 PM - CET
Shipping Time: 5–10 business days (Mon–Fri)

We strive to dispatch all orders within 24 hours of receipt. However, during peak periods, please allow up to 2 business days for order processing.

 

Shipping time does not include potential customs delays, if applicable.