Terms & Conditions

OVERVIEW

This website is operated by Quivy. Throughout the site, the terms “we,” “us,” and “our” refer to Quivy.
Quivy offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”), including any additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are of legal age in your country or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purposes, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) while using our service.

You must not transmit any worms, viruses, or any code of a destructive nature.

Any breach of these terms will result in the immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve:
(a) transmissions over various networks, and
(b) changes to conform to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service without express written permission from Quivy.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction.
We may exercise this right on a case-by-case basis.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
We reserve the right to discontinue any product at any time.
Any offer for any product or service made on this site is void where prohibited.

Customers can cancel their orders before shipment without giving any reason.

If the delivered goods are damaged or defective for reasons attributable to merchants, the consumer is not obligated to bear the shipping costs for this reason.

Once we receive and confirm your return request, we will provide you with a return label. Customers do not need to print the return label. It will be provided by the carrier.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'),
you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content:

for any unlawful purpose;

  • to solicit others to perform or participate in any unlawful acts;
  • to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
  • to submit false or misleading information;
  • to upload or transmit viruses or any other type of malicious code;
  • to collect or track the personal information of others;
  • to spam, phish, pharm, pretext, spider, crawl, or scrape;
  • for any obscene or immoral purpose;
  • or to interfere with or circumvent the security features of the Service.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
You agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are provided 'as is' and 'as available' without any warranties or conditions of any kind.
In no case shall Quivy, our directors, officers, employees, affiliates, or agents be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or special damages of any kind.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Quivy and its affiliates, partners, officers, agents, contractors, licensors, service providers, and employees from any claim or demand made by any third-party due to your breach of these Terms or your violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions remain effective unless and until terminated by either you or us.
You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
We may also deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and Conditions, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and Quivy, and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including prior versions of these Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 – CHANGES TO TERMS & CONDITIONS

You can review the most current version of the Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your continued use of or access to the website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

SECTION 19 – CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at:
📧 support@quivyaussies.com

PROMOS VERT LIMITED

RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD KWUN TONG, HONG KONG

SECTION 20 – TAXES

You are responsible for all applicable sales, use, duties, levies, export fees, and other taxes or similar charges imposed by any federal, state, or local government entity in connection with your purchase of products. You authorize us to charge such amounts in addition to the purchase price of the products. Failure to remit applicable taxes may result in additional penalties or fees as determined by relevant authorities.

PROMOS VERT LIMITED

RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD KWUN TONG, HONG KONG

SECTION 21 – REWARDS PROGRAM

Points awarded through the Quivy Rewards Program are redeemable exclusively on our online store. Points may be applied to one-time purchases or subscriptions but cannot be combined with other promotions, discounts, or offers. Rewards points hold no monetary value and cannot be exchanged for cash or other compensation. We reserve the right to modify, suspend, or terminate the Rewards Program at any time without prior notice.

PROMOS VERT LIMITED

RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD KWUN TONG, HONG KONG

SECTION 22 – SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

Program overview

Quivy offers a mobile messaging program (the “Program”) that allows users to receive marketing messages via SMS/MMS. By opting into the Program, you agree to these Mobile Messaging Terms and Conditions and our Privacy Policy (collectively referred to as the “Agreement”). Participation in the Program constitutes your acceptance of these terms, including your agreement to resolve disputes through binding, individual arbitration as outlined in the “Dispute Resolution” section below. This Agreement applies exclusively to the Program and does not modify other Terms of Service or Privacy Policies governing your relationship with us.

 

User opt-in

By affirmatively opting into the Program, you consent to receive SMS/MMS messages at the phone number provided during enrollment. Consent is not required for purchases. Messages may include marketing promotions, product updates, and checkout reminders. You acknowledge that some messages may be sent using an automatic telephone dialing system (“autodialer”), though this does not imply all messages are sent via ATDS. Message and data rates may apply. Message frequency varies based on your interaction with us.

 

User opt-out

To stop participating in the Program, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from us. You may receive one final confirmation message after opting out. These are the only acceptable methods of opting out. Attempts to opt out using other methods, such as texting alternative words or verbally requesting removal, are not valid.

 

Program description

Participants opting into the Program will receive recurring messages about product marketing, promotions, and sales. Additional messages may be sent based on user activity, such as abandoned cart reminders.

 

Cost and frequency

Message and data rates may apply. Message frequency varies and may increase based on user engagement.

 

Support instructions

For support regarding the Program, text “HELP” to the number you received messages from or email us at our support email. Opt-out requests must follow the procedures outlined above; emailing support is not a valid opt-out method.

 

Mms disclosure

If your mobile device does not support MMS messaging, the Program will send SMS messages instead.

 

Disclaimer of warranty

The Program is provided on an “as-is” basis and may not function in all areas or under all circumstances. We are not liable for delays or failures in message delivery, which are subject to your wireless carrier’s transmission capabilities. Carriers are not responsible for delayed or undelivered messages.

 

Participant requirements

Participants must own a wireless device capable of two-way messaging, use a participating wireless carrier, and have an active text messaging subscription. Not all carriers support the Program; check your device and carrier capabilities for compatibility.

 

Age restriction

You may not use or engage with the Program if you are under thirteen (13) years of age. If you are between thirteen (13) and eighteen (18), you must have parental or legal guardian permission to participate. By using the Program, you confirm that you meet these requirements and are permitted by applicable law in your jurisdiction.

 

Prohibited content

Participants agree not to send prohibited content via the Program, including but not limited to:

 

Fraudulent, defamatory, harassing, or stalking content

Objectionable material such as profanity, violence, bigotry, or discrimination

Harmful code such as viruses, worms, or Trojan horses

Unlawful promotions, products, or services

Content referencing personal health information protected under HIPAA or HITEC

Any content prohibited by applicable laws in your jurisdiction

PROMOS VERT LIMITED

RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD KWUN TONG, HONG KONG

SECTION 23 – IMPORTANT DISCLAIMERS

Statements made on this website have not been evaluated by regulatory authorities. This product is not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary based on individual use and circumstances. Consult a qualified professional before using this product or beginning any new program. Customer testimonials reflect individual experiences and do not guarantee similar outcomes.

PROMOS VERT LIMITED

RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD KWUN TONG, HONG KONG

SECTION 24 – ACKNOWLEDGEMENT

By clicking “I Accept” and completing your purchase, you confirm that you have read and agreed to these Terms of Service. Your continued use of our platform constitutes your acceptance of this Agreement.

PROMOS VERT LIMITED

RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD KWUN TONG, HONG KONG