Contact Us

The Quivy team is committed to providing you with the best possible service. If you have any questions or need assistance, feel free to email us at support@quivyaussies.com.

Alternatively, you can also use the contact form below — we aim to respond within one business day.

Note: If your request is about an existing order, please include your order number or the email address used during checkout to help us assist you faster.

Thank you for choosing Quivy — we look forward to helping you!

We're Here to Help!

Questions, concerns, or issues? No problem — the Quivy team is ready to assist you.
Just drop us a message using the form below — we’ll get back to you as soon as possible.
Thanks for contacting us. We'll get back to you as soon as possible.

Write Us an Email

support@quivyaussies.com

Frequently Asked Questions (FAQs)

What does Quivy stand for?

Quivy is built on three core values: quality, simplicity, and confidence. We create self-care and lifestyle solutions that are thoughtfully formulated, beautifully designed, and easy to use — so you can feel your best, every day.

Are all Quivy products clean and cruelty-free?

Yes! Every Quivy product is 100% cruelty-free and vegan-friendly. We are committed to using safe, effective, and responsibly sourced ingredients — without parabens, sulfates, or harsh chemicals.

Where do you ship?

We currently ship nationwide and are actively working to expand globally. All orders are processed within 1–2 business days, and tracking details are shared once your package is on its way.

How can I get in touch with customer support?

We’re always here to help! Reach out through our Contact Us page or email our team directly. We aim to respond to all inquiries within 24 hours on business days.

What’s your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your order, we’ll work with you to refund or replace it — no hassle, just honest support.

Will you be releasing new products?

Absolutely! Quivy is constantly evolving. We're working on expanding our line with new self-care essentials designed to make your daily routine easier, healthier, and more enjoyable. Stay tuned!